Every house needs Nous

Greg had better things to do in March 2020 than wait on hold with British Gas. His wife was due any day with their second child, for starters. But they’d been ‘accidentally’ moved onto a more expensive energy tariff, and now he was into hour number seven trying to fix it.

Being tortured by Coldplay on loop, Greg wondered which other bills they’d been neglecting – broadband, mobile, TV, insurance, mortgage – and how much could it be costing.

By the time he finished wading through them all, Greg had a splitting headache. But at least he’d found thousands of pounds of savings.

In fact, Greg had caught COVID. While he lay in bed shivering, his wife went into labour. At home on his own in the darkness, he waited anxiously for news from the hospital. Then, finally, the phone rang. It was British Gas.

That’s when it hit him. Life’s too important to be battling big companies all alone in the dark. When we’re isolated, the odds are stacked against us. But what if you could find enough people who felt the same, ready to do something about it?